Refund policy

If you have any issues with your purchase please contact us immediately so that the issue can be rectified.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@savagejewellery.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@savagejewellery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that custom or personalized orders cannot be returned or exchanged. This includes bespoke pieces, engraving, specific custom sizing. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To withdraw, use the returns/withdrawal option on our website (no account needed) or email us at hello@savagejewellery.com. We'll confirm by email. Return the item within 14 days, unworn and in original condition. We'll refund the full purchase price including standard delivery within 14 days of receiving the item or proof of postage. Return shipping and customs and duties is the customer's responsibility.

Exception: Items made to your specifications or clearly personalised — bespoke commissions, engraved pieces, and rings made or resized to your chosen size — are not eligible for the 14-day withdrawal right, as permitted under EU consumer law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@savagejewellery.com.